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A step up in security through customised tech-based tools and process redesign
SINGAPORE, 5 December 2022 – Outcome-based contracting can improve security outcomes while reducing headcount requirements and eliminating inefficiencies.
In security outcome-based contracting, technology as well as job and process redesign transform traditionally manpower-intensive jobs into more efficient and productive processes. Instead of contracting for a certain number of security officers, buyers indicate their desired outcomes and operational parameters and leave it to security agencies to come up with customised solutions.
These can include new concepts like cluster guarding – a process used at StorHub Self Storage, which contracted Oneberry Technologies for its security needs. Instead of having fixed security officers on-site round the clock, patrol officers are tasked to manage sites within zones. Technology-based tools are used to conduct virtual patrolling from Oneberry’s Command Centre.
“If an incident is detected, the operators at the Oneberry Command Centre are alerted. If required, the patrol officer assigned to the zone will respond on site,” explained StorHub CEO Luigi La Tona. “Previously, with fixed manpower on site, there was a lot of physical patrolling, time-consuming tasks and inefficiencies – especially during silent hours.”
For commercial enterprises like StorHub Self Storage, outcome-based contracting not only reduces operational costs and reliance on manpower, it also improves the customer experience.
UNMANNED, BUT MONITORED 24/7
Instead of relying on a fixed number of security officers stationed on-site, StorHub Self Storage tasks patrol officers to manage sites within their respective zones. Photo: StorHub Self Storage
Customers of StorHub Self Storage entrust their belongings to the company. Keeping them safe is a major aspect of StorHub’s services – but also a major challenge, thanks to rising costs and manpower issues.
Outcome-based contracting has helped resolve these issues. StorHub’s outcome-based security provider Oneberry Technologies requires its officers to report in by clocking points at all the facilities, ensuring that performance standards do not slip. The headcount requirement of security officers went down from 18 to six across 11 locations, and StorHub has saved close to S$480,000 yearly.
“We’ve moved towards leveraging technology and cluster patrolling to improve security and efficiency,” said Mr La Tona. “Our sites continue to be monitored 24/7 via the Oneberry Command Centre, enabled by video analytics, and with patrol officers ready to make their way to sites when required.”
Tech-based monitoring has also given StorHub an unexpected benefit: It deters illegal dumping incidents, which improves operational security.
Said Mr La Tona: “Looking at the current industry landscape where there is a shortage of manpower and a rise in security costs, we believe that outcome-based contracting is the way forward.”
Source: Channel NewsAsia
