Artificial intelligence

10 Tips For Dealing With Customer Complaints

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10 Tips On How To Handle Customer Complaints 2024 Customer support and service are highly nuanced functions that require thorough planning and consistent improvements along the way. A well thought-out and effective customer service strategy gives an organization better judgment and clarity needed to serve customers. It is also extremely essential in providing customers with …

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Business Development Associate

Job Description

The selected candidate will report directly to Head of Commercial Sales. The following are the job scope:

  • Source for new sales leads
  • Follow up on sales leads
  • Prepare proposals, presentations and quotations for projects
  • Prepare and complete contracts
  • Perform site recces and visits
  • Build and maintain client relationships
  • Liaise with finance team to ensure timely billing
  • To undertake project management to ensure projects are delivered effectively

Qualifications

  • Dynamic and proactive in all assignments
  • Good knowledge of intelligent security system principles and practices
  • Broad knowledge of technical infrastructure including networking and communication
  • Good communication skills (writing & speaking)
  • Experienced in preparing and submitting government & Commercial tenders
  • Ability to perform under pressure and complete project within tight timeline
  • Fast learner
  • Comfortable at public speaking/presenting to clients
  • Class 3 license is preferred
  • Being bi-lingual is preferred
Apply Now

Join the team

Business Development Executive

Job Description

The selected candidate will report directly to Head of Commercial Sales. The following are the job scope:

  • To identify, develop and build relationships with prospective clients and ensure all sales opportunities are acted upon
  • Proactively grow existing customers as well as to develop new sales opportunities
  • Prepare proposals, presentations and quotations for clients
  • Prepare and submit tender documents for tenders
  • Work closely with R&D and relevant technical teams to develop new solutions for clients
  • Prepare and complete contracts
  • Perform site recces and visits
  • Build and maintain client relationships and main liaison for clients
  • Liaise with finance team to ensure timely billing
  • Overall project manager that will oversee the lifecycle of the projects and to ensure projects are delivered effectively

Qualifications

  • Dynamic and proactive in all assignments
  • Good knowledge of intelligent security system principles and practices
  • Broad knowledge of technical infrastructure including networking and communication
  • Good communication skills (writing & speaking)
  • Experienced in preparing and submitting government & Commercial tenders
  • Ability to perform under pressure and complete project within tight timeline
  • Fast learner
  • Comfortable at public speaking/presenting to clients
  • Class 3 license is preferred
  • Being bi-lingual is preferred
Apply Now

Join the team

Junior Network Engineer

Job Description

As a Junior Network Engineer for Maintenance, the incumbent is primarily responsible for:

  • All matters concerning and relating to Network implementations for all projects
  • Attend to all Maintenance work, whether with or without Network and or any Network issues, as detailed and directed by the Maintenance Supervisor
  • Configuration and troubleshooting of Network equipment’s for the Projects installation and Maintenance
  • Assist in Site Recces as and when required to provide Network inputs
  • Ensure all Preventive Maintenance of equipment are carried out properly in accordance to Technical SOP provided
  • Preparation of all matters relating to Network maintenance, all materials and tools and manpower associated with the Network maintenance tasks
  • Supervise attached worker and ensure all sites are properly cleaned and made good
  • Provide 24X7 support for the maintenance Projects (In case of Emergency Activation)
  • Ensuring and maintaining all equipment used for the daily operations are not only in good working order
  • Keeping proper records of all maintained equipment, not just network equipment only, but all maintained items are updated properly and accordingly
  • Ensuring and carrying out all PM and CM, are completed on time
  • Ensuring all Safety Aspects are in order during work, proper PPE and Safe Work procedures are carried out during such time
  • Keeping all maintained equipment and surrounding areas Clean and not Just Safe to work but also safe to public in public areas
  • Liaise with internal and external parties for maintenance matters irrespective of whether concerning Network equipment but all or any equipment as and when required
  • Shall also perform any other ad hoc tasks not described in the job description as and when instructed by his superiors or as ordered by Higher Management
  • Prepare Project Implementation plan and implement according to the schedule Provided to Customer
  • Maintain accurate records of installations, configurations, and service calls
  • Prepare documentation for clients outlining system specifications and configurations
Apply Now

Join the team

Payroll & HR Assistant

Job Description

1. Perform end to end payroll processing (weekly and end month) Guards and Office staff.
2. Work closely with Managers to ensure smooth payroll processes.
3. Check against employment contract and update the details of newly joined employees.
4. Responsible for calculation of allowance, OT and claims processing.
5. Manage employees’ leave records, on boarding & out boarding.
6. Perform tax clearance (IRAS-IRAS21) for resigned staff and prepare yearly IR8A for online submission.
7. Upload CPF monthly reports for submission.
8. Employee claim for medical reimbursement.
9. Ensure all timesheets submitted correctly for guards.
10. Check annual leave, medical leave & hospitalization leave application of staff.
11. Maintain payroll system.
12. Ensure compliance with MOM and Government regulations.
13. Ensure high accuracy and updating of staff records in HR system.
14. Prepare monthly payroll summary report to finance department.
15. HR related filing.
16. Any other HR /Payroll functions as assigned.

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Join the team

Security Operations Executive

Job Description

  • Ensuring day-to-day operations can run smoothly
  • Communicating with fellow operations team personnel to develop strategic operations goals
  • Ensure operations run smoothly, in full capacity and at company standards
  • Monitoring and ensuring operational performance of both internal and external service providers
  • Providing a workplace setting that is conducive to productive work by ensuring
  • Setting up sites where needed
  • Preparing SOPs for site
  • Handling complaints/ enquires where required
  • Preparation of documentation such as attendance reports, incident reports etc.
  • Recruitment of officers
  • Arranging for training where required
  • PLRD grading
  • Cover shortfalls where required
  • Any other tasks as assigned by management

Qualifications

  • A levels, diploma or equivalent
  • Security Supervisor ranking as per PLRD
  • With at least 2 years of experience in operations
  • CERT training*
  • First Aid*
  • Class 2/3
  • Proficiency in basic security technology (incident management, clocking systems)
  • Proficient in MS Office (Excel & Word)
  • Hands on, self-motivated, meticulous with positive mindset and able to work independently & to meet tight deadlines
  • Team player with good interpersonal skills
  • Excellent communication skills
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Join the team

Security Personnel

Job Description

  • Secure premises and personnel by patrolling, surveillance, and monitoring access
  • Investigate security breaches/incidents, and other suspicious behavior
  • Control traffic where required
  • Submit incident reports reports by recording observations, information, occurrences, and surveillance activities
  • Any other security duties as required by site based on your rank

Qualifications

  • PLRD requirements for the relevant ranking you are replying to
  • CERT training* (for certain sites)
  • First Aid* (for certain sites)

  • Willingness to use technology for daily security duties

Apply Now

Testimonials

We would like to commend you on maintaining a very professional attitude by being gracious, giving extra attention and efforts to the Management of GSM Building.

Your technical support team also deserve our commendation for demonstrating their capabilities in trouble-shooting & problem-solving, which swiftly resolved GSM Building’s Virtual Guard Solutions with Remote Monitoring CCTV issues.

We will not hesitate to recommend Oneberry Technologies Pte Ltd to all.

Doreen Lee (Ms)
Building Manager
MCST 753 GSM Building

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Testimonials

“Virtual Guard has been a significant help in supporting our security operations to meet outcome-based contracts. The technology enables manpower on site to be more effective with less headcount needed.”

Daniel Marc Chow
Managing Director
Henderson Security Services

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Testimonials

“I want to thank Oneberry Command Centre for the fantastic job done well as our vital partner on Globalmax outsourced Command Centre assignment. My appreciation and thanks to the Oneberry Command Centre (OBCC) management team, day & night shift controllers for performing outstandingly. I hope that OBCC can continue to maintain and excel in their service delivery.”

Bobby Baljit
Managing Director
Globalmax Security & Consultants

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Testimonials

“I wish to commend the team for implementing the Virtual Guard solution at Landridge Condo. The residents have given positive feedback on the successful switch to remote security. Thanks for a good job and we appreciate it!”

Victor
MCST Council Chairman
Landridge Condominium

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Join the team

Project Admin Coordinator

Job Description

  • Candidate able to work independently with minimal supervision
  • Project-based reports management, cost scheduling
  • Able to pick up irregularities and flag out to the team for cost savings
  • Reconciliation of monthly usage reports for payment
  • Any other AdHoc admin duties assigned
Apply Now