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A step up in security through customised tech-based tools and process redesign

SINGAPORE, 5 December 2022 – Outcome-based contracting can improve security outcomes while reducing headcount requirements and eliminating inefficiencies.

In security outcome-based contracting, technology as well as job and process redesign transform traditionally manpower-intensive jobs into more efficient and productive processes. Instead of contracting for a certain number of security officers, buyers indicate their desired outcomes and operational parameters and leave it to security agencies to come up with customised solutions.

These can include new concepts like cluster guarding – a process used at StorHub Self Storage, which contracted Oneberry Technologies for its security needs. Instead of having fixed security officers on-site round the clock, patrol officers are tasked to manage sites within zones. Technology-based tools are used to conduct virtual patrolling from Oneberry’s Command Centre. 

“If an incident is detected, the operators at the Oneberry Command Centre are alerted. If required, the patrol officer assigned to the zone will respond on site,” explained StorHub CEO Luigi La Tona. “Previously, with fixed manpower on site, there was a lot of physical patrolling, time-consuming tasks and inefficiencies – especially during silent hours.”

For commercial enterprises like StorHub Self Storage, outcome-based contracting not only reduces operational costs and reliance on manpower, it also improves the customer experience.

UNMANNED, BUT MONITORED 24/7

Instead of relying on a fixed number of security officers stationed on-site, StorHub Self Storage tasks patrol officers to manage sites within their respective zones. Photo: StorHub Self Storage

Customers of StorHub Self Storage entrust their belongings to the company. Keeping them safe is a major aspect of StorHub’s services – but also a major challenge, thanks to rising costs and manpower issues.

Outcome-based contracting has helped resolve these issues. StorHub’s outcome-based security provider Oneberry Technologies requires its officers to report in by clocking points at all the facilities, ensuring that performance standards do not slip. The headcount requirement of security officers went down from 18 to six across 11 locations, and StorHub has saved close to S$480,000 yearly.

“We’ve moved towards leveraging technology and cluster patrolling to improve security and efficiency,” said Mr La Tona. “Our sites continue to be monitored 24/7 via the Oneberry Command Centre, enabled by video analytics, and with patrol officers ready to make their way to sites when required.”

Tech-based monitoring has also given StorHub an unexpected benefit: It deters illegal dumping incidents, which improves operational security.

Said Mr La Tona: “Looking at the current industry landscape where there is a shortage of manpower and a rise in security costs, we believe that outcome-based contracting is the way forward.”

Source: Channel NewsAsia

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Payroll & HR Assistant

Job Description

1. Perform end to end payroll processing (weekly and end month) Guards and Office staff.
2. Work closely with Managers to ensure smooth payroll processes.
3. Check against employment contract and update the details of newly joined employees.
4. Responsible for calculation of allowance, OT and claims processing.
5. Manage employees’ leave records, on boarding & out boarding.
6. Perform tax clearance (IRAS-IRAS21) for resigned staff and prepare yearly IR8A for online submission.
7. Upload CPF monthly reports for submission.
8. Employee claim for medical reimbursement.
9. Ensure all timesheets submitted correctly for guards.
10. Check annual leave, medical leave & hospitalization leave application of staff.
11. Maintain payroll system.
12. Ensure compliance with MOM and Government regulations.
13. Ensure high accuracy and updating of staff records in HR system.
14. Prepare monthly payroll summary report to finance department.
15. HR related filing.
16. Any other HR /Payroll functions as assigned.

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Security Operations Executive

Job Description

  • Ensuring day-to-day operations can run smoothly
  • Communicating with fellow operations team personnel to develop strategic operations goals
  • Ensure operations run smoothly, in full capacity and at company standards
  • Monitoring and ensuring operational performance of both internal and external service providers
  • Providing a workplace setting that is conducive to productive work by ensuring
  • Setting up sites where needed
  • Preparing SOPs for site
  • Handling complaints/ enquires where required
  • Preparation of documentation such as attendance reports, incident reports etc.
  • Recruitment of officers
  • Arranging for training where required
  • PLRD grading
  • Cover shortfalls where required
  • Any other tasks as assigned by management

Qualifications

  • A levels, diploma or equivalent
  • Security Supervisor ranking as per PLRD
  • With at least 2 years of experience in operations
  • CERT training*
  • First Aid*
  • Class 2/3
  • Proficiency in basic security technology (incident management, clocking systems)
  • Proficient in MS Office (Excel & Word)
  • Hands on, self-motivated, meticulous with positive mindset and able to work independently & to meet tight deadlines
  • Team player with good interpersonal skills
  • Excellent communication skills
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Security Personnel

Job Description

  • Secure premises and personnel by patrolling, surveillance, and monitoring access
  • Investigate security breaches/incidents, and other suspicious behavior
  • Control traffic where required
  • Submit incident reports reports by recording observations, information, occurrences, and surveillance activities
  • Any other security duties as required by site based on your rank

Qualifications

  • PLRD requirements for the relevant ranking you are replying to
  • CERT training* (for certain sites)
  • First Aid* (for certain sites)

  • Willingness to use technology for daily security duties

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Business Development Executive

Job Description

A Business Development Executive, reports to the Business Development Manager in developing business opportunities from enquiries to tender submission stages.

A Business Development Executive is expected to coordinate and work with internal departments like IT, Technical, etc. to support tender enquiries, proof of concept, pilots and tender submissions. He/She is also expected to communicate with customers and understand their business requirements and how our solution is able to solve their business problems.

A Business Development Executive should have a keen interest in technology, and willingness to pick up technology and technical skills in the process. Communication and having an analytical train of thought is key for him/her to perform the role well.

  • Proactively grow existing customers as well as to develop new sales opportunities.
  • Prepare and submit tender documents for tenders.
  • Prepare proposals, presentations and quotations for clients. Work closely with R&D and relevant technical teams to develop new solutions for clients.
  • Liaise with finance team to ensure timely billing.

Qualifications

  • Diploma in Business Administration & Management, Marketing and any fields related.
  • Minimum of 1 Year Experience (Fresh Graduates may apply)
  • Proficient in Word, Powerpoint and Excel is required, knowledge in other business tools would be a plus.
  • Experience in Tender Submission, IT Solutions or Networking Solutions on GeBiz would be a plus.
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Procurement Assistant

Job Description

  • Coordinating inventory requirements and procurement details with vendors
  • Maintain accurate and updated inventory records (for new and recycled equipment)
  • Conduct inventory cycle counting
  • Accounting and reporting inventory surplus, product returns, and any damages
  • Evaluating the cost movement of company products and assessing the purchase and invoice details
  • Research potential vendors, compare and evaluate offers from different vendors
  • Track orders and ensure timely delivery
  • Monitor stock levels and place orders as needed
  • To improve inventory recording system to be more productive
  • Any ad-hoc tasks as assigned

Qualifications

  • Knowledge of using barcode equipment
  • Knowledge of operating a PC and working on inventory software and programs
  • Possess an eye for detail and a strong sense of accuracy
  • Should possess strong calculative and analytical skill sets
  • Ability and effectiveness to manage time to meet required deadlines
  • Good written and verbal communication
  • Solid understanding of basic accounting principles
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Junior Business Analyst

Job Description

(A) BUSINESS ANALYSIS – PRODUCTS / PROJECTS

  1. To identify, develop and build relationships with respective clients by working with them to understand their business needs, issues and come out with prospective solutions.
  2. Participate on Business Analysis requirements such as personas, user storie(s), workflows, UI/UX and technical drawings, so as to bridge communications between customers and project stakeholders.
  3. Managing and working with the Project Stakeholders to build Costs, Building of Materials and Quotations, for each of the Projects or Products to be developed;
  4. Build and maintain good relationships with new and/or existing clients, and provide quality after-sales service if necessary.
  5. Managing and Raising Issues in Project /Products.

B) PRE SALES SUPPORT – BUSINESS CASE MANAGEMENT

  1. Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Oneberry Technology to existing and prospective customers, and to drive new product and service offerings in both customer adoption and Oneberry research and development.
  2. Work closely with Business Development team to educate existing and prospective customers about the reliability of Oneberry innovative solutions– this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
  3. Work closely with R&D and associated teams to develop future product proposal, direction and strategy.
  4. Engage and oversee in the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined, while meeting Oneberry quality control standards.

(C) OTHER RESPONSIBILIES

  1. Perform related duties as assigned by supervisor
  2. Maintain compliance with all company policies and procedues.
  3. Adhere to company’s professional conduct policies and display anacceptable and satisfactory demeanor.
 
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Testimonials

We would like to commend you on maintaining a very professional attitude by being gracious, giving extra attention and efforts to the Management of GSM Building.

Your technical support team also deserve our commendation for demonstrating their capabilities in trouble-shooting & problem-solving, which swiftly resolved GSM Building’s Virtual Guard Solutions with Remote Monitoring CCTV issues.

We will not hesitate to recommend Oneberry Technologies Pte Ltd to all.

Doreen Lee (Ms)
Building Manager
MCST 753 GSM Building

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Testimonials

“Virtual Guard has been a significant help in supporting our security operations to meet outcome-based contracts. The technology enables manpower on site to be more effective with less headcount needed.”

Daniel Marc Chow
Managing Director
Henderson Security Services

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Testimonials

“I want to thank Oneberry Command Centre for the fantastic job done well as our vital partner on Globalmax outsourced Command Centre assignment. My appreciation and thanks to the Oneberry Command Centre (OBCC) management team, day & night shift controllers for performing outstandingly. I hope that OBCC can continue to maintain and excel in their service delivery.”

Bobby Baljit
Managing Director
Globalmax Security & Consultants

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Testimonials

“I wish to commend the team for implementing the Virtual Guard solution at Landridge Condo. The residents have given positive feedback on the successful switch to remote security. Thanks for a good job and we appreciate it!”

Victor
MCST Council Chairman
Landridge Condominium

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Project Admin Coordinator

Job Description

  • Candidate able to work independently with minimal supervision
  • Project-based reports management, cost scheduling
  • Able to pick up irregularities and flag out to the team for cost savings
  • Reconciliation of monthly usage reports for payment
  • Any other AdHoc admin duties assigned
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